refril •

Cancellation & Refund Policy

Last updated: 8 August 2026

This policy applies to any paid plan or premium feature offered by Fundizr Pvt Ltd. on https://refril.com. All payments are collected by Fundizr Pvt Ltd. via Cashfree Payments, and all refunds are issued by Fundizr Pvt Ltd. to the original payment method used at checkout. Refril does not currently charge for any part of the Service; the terms below will apply from the date any paid plan goes live.

1. Cancelling your subscription

  • You can cancel a paid subscription at any time from your account settings, or by emailing hello@refril.com.
  • Cancelling stops all future renewals. You will continue to have access to premium features until the end of the billing period you've already paid for — we do not cut off access mid-cycle.
  • No cancellation fee applies.

2. Refund eligibility

You are eligible for a full refund of your most recent charge if:

  • You were charged in error (e.g. duplicate charge, incorrect amount, or a charge after you had already cancelled).
  • You request a refund within 7 days of the charge date and have not substantively used the premium features billed for in that cycle (e.g. no priority matches were sent on your behalf).
  • A technical failure on our end (e.g. the Service was inaccessible or the paid feature did not activate) prevented you from using what you paid for.

Refunds are generally not available where:

  • You have already received the premium benefit for that billing cycle (e.g. one or more priority referrals were already sent).
  • The refund request is made more than 7 days after the relevant charge.
  • The account was suspended or terminated for violating our Terms & Conditions.

3. How to request a refund

Email hello@refril.com with your registered email address, the transaction/order ID from your Cashfree Payments receipt, and the reason for your request. We will confirm receipt within 2 business days.

4. Refund timelines

Once a refund is approved, Fundizr Pvt Ltd. initiates it via Cashfree Payments within 2 business days. The refunded amount is credited to your original payment method (card, UPI, or net-banking account used at checkout) within 5–7 working days of initiation, depending on your bank or payment provider's processing times. This timeline is set by the banking network and Cashfree Payments, and is outside Fundizr Pvt Ltd.'s direct control once initiated.

5. Failed or pending payments

If an amount is debited from your account but your subscription was not activated, it will either auto-reverse to your original payment method within 5–7 working days per Cashfree Payments's standard process, or you may contact us at hello@refril.com for manual verification and reversal.

6. Contact

For any cancellation or refund query, reach out during support hours (Monday – Friday, 9:00 AM – 6:00 PM IST):

Fundizr Pvt Ltd.
Email: hello@refril.com