Half-Term Lead IT Teacher @ TechyCoders · 3 yrs exp
Business Information Systems graduate with experience across IT support, systems, technical operations, customer service and project delivery. I have worked with organisations including IBM and gained hands on experience troubleshooting hardware, software and networking issues, supporting customers and improving operational processes. My background also includes database development, IT procurement, technical education and Agile project work. I have led and contributed to technology projects involving web development, AI integration and UX/UI design, including a university collaboration with Sky TV. I bring a combination of technical knowledge, problem-solving, communication and business understanding, with a particular interest in IT support, business analysis, consulting and technology focused roles.
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Experience
Half-Term Lead IT Teacher
TechyCoders · Bishop Stortford
Nov 2025 – Present · 11 mo
• Delivered engaging and interactive lessons to groups of 8–12-year-old students, teaching core technology concepts including coding, robotics, informatics, and game level design. • Planned and led hands on learning activities that developed students problem solving, computational thinking, and digital literacy skills in a supportive classroom environment. • Mentored and supervised students throughout projects, adapting teaching methods to different learning abilities and helping learners successfully complete coding and technology based challenges.
Freelance AI Practitioner
Outlier AI · London
Nov 2025 – Present · 11 mo
• Trained and fine tuned advanced language models on the Aether project, achieving measurable improvements in output quality through iterative refinement and prompt optimisation • Developed programmatic solutions to detect and systematically correct prompt errors at scale, reducing manual review time while ensuring high integrity training datasets • Applied specialised expertise in model evaluation and error analysis, identifying reasoning patterns and edge cases to inform optimization roadmaps
IT Customer Service and Service Technician
MobiFix · Canary Wharf
Dec 2022 – Apr 2024 · ~1.3 yrs
• Negotiated contracts with vendors, for hardware and software procurement, improving service efficiency and achieving a cost savings by 15% on average. • Worked on and fixed many technical devices, ranging from phones and tablets to Computer and Network Systems • Increased day to day sales by 30% by attending to customers who were purchasing a product, helping them understand the product and recommending products based on their needs.
Systems Intern
IBM · Central London
Oct 2021 – May 2022 · 7 mo
• Designed, deployed, and optimised 3 cloud based infrastructures during my short time as a part of IBM’s systems engineering team. • Worked on the development and integration of client focused analytical systems across multiple service environments, with client satisfaction rates at 100% across 4 systems projects. • Developed core systems for cloud based service, with senior DevOps, increasing cloud service application rates by 25%.
Education
BSc Honours in Business Information Systems IT
University of Westminster
2023 – 2025
Level 4 BSc Minor in Games Development IT
University of Westminster
2022 – 2022
BTEC Level 3 ICT National Diploma IT
Stepney Green Maths Computing and Science College
2020 – 2022
Skills & stack
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