Nikhil Sanodiya

• Consultant 1 – BizOps / DevOps & SRE

  Capco, A Wipro Company · Pune, India

  Sept 2025 – Present · ~1.1 yrs

  Maintained 99%+ uptime for a payment performance analytics platform by monitoring and troubleshooting Apache NiFi and Apache Spark data flows, tracked through Splunk dashboards. ● Managed and supported AWS cloud infrastructure and production environments with a focus on reliability, availability, and scalability. ● Built, maintained, and optimized CI/CD pipelines using GitLab to automate application build, testing, deployment, and release processes and used Python and Shell scripting for automation, validation, and deployment-related tasks across application release workflows. ● Resolved 100+ support tickets and cross-team incidents within SLA by driving root cause analysis with SMEs and stakeholders across engineering and business teams and Provided L2/L3 production support for critical application incidents on a payments platform. ● Monitored application and infrastructure health using Splunk, Grafana, CloudWatch and analyzed logs and metrics, and troubleshot production issues. ● Participated in incident management, root cause analysis, troubleshooting, and implementation of corrective and preventive actions. ● Collaborated with development, infrastructure, security, and other engineering teams to improve system reliability and deployment processes. ● Upheld team knowledge continuity by documenting runbooks, RCAs, and standard operating procedures, reducing onboarding time for new support members. Additional Contribution – Agentic AI Initiative (cross-team) ● Contributed to a separate enterprise initiative building an AI agent for the same payment application, alongside core support responsibilities. ● Built data integration workflows using Microsoft Copilot Studio, Power Automate, Apache NiFi, and Apache Spark, Domo datasets and authored Splunk (SPL) dashboards for agent monitoring. ● Helped improve agent response accuracy from 40% to 90% through prompt engineering and iterative testing.

• Software Engineer – DevOps & SRE

  Cognizant Technology Solutions · Pune, India

  Sept 2021 – Aug 2025 · ~3.9 yrs

  Created and managed Jenkins jobs and CI/CD pipelines to automate application builds and deployments, delivering 60+ production releases with zero unplanned rollbacks across Java based applications. ● Containerized applications using Docker, working with Docker images and containers to ensure consistent application deployment across environments. ● Managed and deployed containerised microservices based applications using Kubernetes to ensure high availability and smooth application performance. ● Provisioned and maintained AWS infrastructure (EC2, S3, CloudWatch) using Terraform as Infrastructure as Code, supporting application hosting and cloud-based environments through automated, repeatable provisioning workflows. ● Provided L2/L3 production support and restored service on 100+ P1/P2 incidents within SLA, as measured by ServiceNow resolution-time metrics, by leading root cause analysis and coordinating fixes across development, infrastructure, and global support teams in a regulated banking environment. ● Sustained a 99.9% success rate across 100+ daily batch jobs by proactively identifying and remediating failures before business-hour impact, tracked through Control-M monitoring reports. ● Reduced alert false positives by 25% and accelerated MTTR by rebuilding Grafana dashboards and tuning monitoring thresholds across Splunk and CloudWatch. ● Troubleshot build, deployment, and application issues, and automated health checks, data validation, log analysis, and recurring operational tasks using Python, Shell, PL/SQL, and SQL scripting, improving troubleshooting efficiency and reducing manual effort. ● Streamlined issue tracking and knowledge continuity for an 8-member support team by maintaining structured workflows and runbooks as SME and point of contact, reducing repeat-incident volume.

• Bachelor of Technology Computer Science and Engineering

  Sagar Institute of Research Technology and Science

  2017 – Present

• 12th Grade

  Divine Public School

  2017

• 10th Grade

  Kendriya Vidyalaya

  2014

No referral activity yet.