Lead – Major Incident Management @ DARKMATTER TECHNOLOGIES · 17 yrs exp
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Experience
Lead – Major Incident Management
DARKMATTER TECHNOLOGIES · Hyderabad, IN
Aug 2024 – Present · ~2.2 yrs
Joined during the pilot phase of a new 24×7 Major Incident Management function and helped shape the operation from the ground up. Redesigned Major Incident communications, transitioned to incident-specific collaboration spaces, and automated incident notifications using Power Automate and Microsoft Teams.
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Customer Support Expert
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Jan 2007 – Jan 2008 · ~1 yrs
Education
Bachelor of Arts (BA)
Tamil Nadu Open University
2021
Skills & stack
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