Lead II - Enterprise Solutions (SAP SD, OTC) Company: UST Job ID: 66404 Experience: 8–10 Years Location: Bangalore Open Positions: 1 Job Overview UST is looking for an experienced SAP OTC (Order-to-Cash) Consultant with strong expertise in SAP SD processes and Application Management Support (AMS). The consultant will be responsible for providing L2/L3 production support, driving incident resolution, handling enhancements, and ensuring seamless execution of end-to-end OTC business processes within an SAP S/4HANA environment. Key Responsibilities * Provide L2/L3 production support for SAP OTC processes and ensure timely incident resolution within agreed SLAs. * Support and optimize Sales Order Management, Pricing, Delivery Processing, Billing, Returns Management, and Customer Master Data processes. * Analyze business requirements, perform root cause analysis, and implement sustainable solutions. * Manage enhancements, change requests, system testing, and production deployments. * Collaborate with cross-functional teams, including SAP MM, FI, EDI, and technical teams. * Prepare functional specifications and support SIT/UAT activities. * Ensure adherence to AMS support standards, ITIL processes, and service management best practices. Mandatory Skills * 8–10 years of hands-on experience in SAP SD / Order to Cash (OTC) processes. * Strong expertise in: * Sales Order Processing * Pricing Configuration * Delivery Management * Billing and Invoicing * Credit Management * Output Determination * Experience working in SAP S/4HANA environments. * Strong understanding of integrations between SAP SD, MM, and FI modules. * Experience with IDocs, interfaces, and EDI integrations. * Proven experience in L2/L3 AMS support and incident management. * Familiarity with ITIL processes and ticketing tools such as ServiceNow or JIRA. * Strong troubleshooting, analytical, and stakeholder management skills. Good-to-Have Skills * Experience with SAP Fiori applications. * Exposure to OTC process optimization and automation initiatives. * Knowledge of SAP output management in S/4HANA. * Experience supporting global or multi-country SAP implementations. * Understanding of integrations with third-party logistics and customer systems. * Exposure to Agile delivery methodologies. * SAP SD/OTC certification. Ideal Candidate Candidates with strong functional expertise in SAP SD, OTC processes, SAP S/4HANA, and L2/L3 AMS support, along with experience in enterprise-level SAP implementations and production support, are encouraged to apply. Apply through the official UST recruitment process.